WhatsApp & Co for your company
All chats in one inbox solution
You know your craft. We understand ours.
As a result, all functions have been tailored to your needs. Chat with customers, generate leads, and fill up your sales calendar. Find out what our practical features can do for your company’s communication.
ALWAYS FREE | NO CREDIT CARD | MONTHLY CANCELABLE
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Messengers
Get available everywhere with ChatWerk’s variety of messengers. You can choose from all the common chat providers in our all-in-one messenger app and create your own custom mix. We are continuously expanding our offerings to give you as many ways to connect with your customers as possible.
Chatting made easy
Chat with your customers as easily as with friends. And be more professional than ever. Your ChatWerk Inbox ensures that you have everything under control, including through:
- All messenger and chat requests in a clear inbox
- Easily upload and send images & files
- User profile information
- Emojis for that personal touch
- Text templates for effective replies
- Text modules for individual texts
You and your team
Spread your customer communication and customer relationship over several shoulders. Set up your ChatWerk inbox for you and your team by adding your colleagues and granting individual permissions. Differentiate, for example, between admin and employee and assign corresponding responsibilities.
- Individual login per employee
- Working in parallel in a team
- Assign contacts and filter by employee
- Transparent chat history & timestamp
24/7 made easy
You may not be able to be online 24/7. Your ChatWerk already.
Make full use of the functions.
Autoresponder
Different types of answer assistants allow you to pick up your customers in the chat, to provide information on availability or other contact channels.
Chatbot
A good chatbot welcomes and qualifies the messages of all incoming contact requests. Connect your inbox to a chatbot that has been customized for you.
Communicate with a delay
There are different ways to communicate via your inbox with a delay. This gives you great flexibility without having to forego interactions. Get to know them now!
Settings for security
With your ChatWerk you communicate 100% GDPR-compliant. ChatWerk offers end-to-end encrypted messengers for companies via the Business APIs. So that data protection is not neglected for you, your ChatWerk accompanies you through all steps and has texts and tools ready for you.
Use the professional support of ChatWerk:
- Help with the General Data Protection Regulation (GDPR)
- Step by step instructions in the implementation
- Data protection text templates from the legal professional
Convenience on all devices
One application – all devices. The ChatWerk app runs on all your devices (iOs / Android) and synchronizes your mailbox in real time. So you are always up to date everywhere.
Use your ChatWerk when, where and how you like it:
- Desktop computer
- Native smartphone app (Android & iOs)
- Laptop
- Tablet
Inbox features
Opening rates of more than 90% and higher conversion rates than e-mail, only the Messenger newsletter can do that.
Product updates, reminder service or "30-day challenge" - with the WhatsApp and Messenger newsletter, companies can get closer to their customers than ever before. Establishing new customer relationships, expanding and maintaining existing ones, all this is possible with the Messenger newsletters and ChatWerk.
The Hubspot ChatWerk integration is a powerful tool for businesses looking to improve their customer support. With this integration, you can see which contacts you've chatted with in ChatWerk and how many chats your team has replied to across all channels.
Thanks to chatbots, your customers can chat with you 24/7 without you having to react.
With our Bot Manager you can pre-sort the first topics of the customers and give them e.g. B. Provide links to FAQs or use our new appointment booking bot to book appointments with you independently and fully automatically.
One inbox, all channels whether anonymous web chat, WhatsApp, FB Messenger or Telegram - all customer messages run into the central inbox and are visible there.
A quick overview, not only of the last message, contact and reading status, but also of the initial source of contact.
E.g. a directory, Facebook Ad
or your own website.
The welcome message is used to directly address customers and ask them to be patient or to directly ask for the exact request so that the agents can respond accordingly. The mandatory opt-out notice is also included.
You can define your opening hours in your ChatWerk inbox. These will then correspond to the times when you and your team are available. You can also create autoresponders that send messages both during and outside opening hours.
You can send and receive various media in your chat via your inbox. These include videos, audio messages, pictures and documents. You can also use emojis to personalise your messages and give them a unique touch.
Find out about the possible formats and sizes of your media files in our Help Centre and be prepared for anything!
In chats such as WhatsApp, there is a predefined time window for replying (24 hours). When this window expires, you can send messages to your clients via text templates and encourage them to re-enter the chat or ask for feedback. ChatWerk offers you a large list of text templates and allows you to create and submit your own individual text templates.
Labelss can be used to add properties defined by you to the respective contact. These can be, for example, different concerns or classifications such as new customer, existing customer and the like. If you also create attributes for the team members working on the chat, working in the team becomes even easier and clearer. Using the filter functions, you can search all chats according to your attributes and thus always keep an overview.
Your webchat widget can be easily adapted to your branding step by step in our generator. Also define how it should open the chat. Finally, your personalised webchat widget can be integrated into the website using Javascript code.
Do you want more comfort?
Choose the ChatWerk Comfort package and benefit from the Feature Request Priority.
- all messengers
- Prioritized feature request
- Premium support
- Incl. 10,000 customer contacts
- Incl. 500 WhatsApp templates for a fee
COMFORT PACKAGE FOR YOUR COMPANY
Our comfort package is ideal for companies with several locations, large sales teams or their own customer portals.
Discuss your desired features with our team and stay up to date on what's next in the pipeline.
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