With your ChatWerk you communicate 100% GDPR-compliant. ChatWerk offers secure messengers for companies via the Business APIs. Your ChatWerk accompanies you through all the steps and has texts and tools ready for you so that data protection is not neglected.
Use the professional support of ChatWerk:
Help with the General Data Protection Regulation (GDPR)
In chats such as WhatsApp there is a specified time window for replies (24 hours). If this expires, it is possible to send your customers messages via text templates and thereby encourage them to re-enter the chat or obtain feedback.
ChatWerk offers you a large list of text templates and allows you to create and submit your own individual text templates.
Everything you want to know about the WhatsApp Business API
frequently asked questions
How many users can be added for WhatsApp Business API?
The number of users depends on the inbox you have booked with ChatWerk. There are 3 users in the package for using the WhatsApp Business API. You can book additional users monthly or annually.
On how many devices can I use the WhatsApp Business API?
You or your team can use the WhatsApp Business API via the ChatWerk Inbox on as many devices as you like. Whether tablet, smartphone or desktop – simply download the iOS or Android app or register on the desktop via the web login and get started.
Which company does the WhatsApp Business API suit?
WhatsApp suits all companies that want to communicate 100% GDPR-compliant via WhatsApp alone or with a team with their customers or with each other. And that applies to everyone:whether small or medium-sized companies, enterprise or start-ups.
How to connect WhatsApp to other messengers?
WhatsApp lässt sich über die ChatWerk Inbox mit so vielen anderen Messengern verbinden, wie möglich. Alle Messenger laufen wie gewohnt in deine Inbox rein. Indem du mehrere Messenger neben WhatsApp anbietest, gibst du deinen Kund*innen die Möglichkeit, selber auszuwählen, über welchen Messenger sie mit dir kommunizieren wollen.
ChatWerk offers you data protection templates for the ChatWerk Inbox and the WhatsApp Business API, which have been checked by a lawyer. You can simply copy this into your existing data protection declaration.