Chatting in compliance with GDPR has never been so easy!
With your ChatWerk you communicate 100% GDPR-compliant. ChatWerk offers secure messengers for companies via the Business APIs. So that data protection is not neglected for you, your ChatWerk accompanies you through all steps and has texts and tools ready for you.
Use the professional support of ChatWerk:
Help with the General Data Protection Regulation (DSGV)
For chats such as WhatsApp has a predefined time window for replies (24 hours). If this expires, you have the option of sending your customers messages using text templates and thereby encouraging them to re-enter the chat or to obtain feedback.
ChatWerk offers you a large list of text templates and allows you to create and submit your own individual text templates.
Everything you want to know about the WhatsApp Business API
frequently asked Questions
How many users can you add for the WhatsApp Business API?
The number of users depends on the inbox you have booked with ChatWerk. There are 3 users in the package for using the WhatsApp Business API. You can book additional users on a monthly or yearly basis.
ChatWerk offers you data protection templates for the ChatWerk Inbox and the WhatsApp Business API that have been checked by a lawyer. You can simply copy this into your existing data protection declaration.
How can I send a WhatsApp newsletter? ?
With WhatsApp API is possible. After the customer has given his opt-in for WhatsApp, you can send him messages.
These messages may also be of a promotional nature. Facebook checks these messages in advance to prevent companies from sending random spam messages to WhatsApp users.
Choose carefully which information is relevant for your customers and get started!
How many devices can I use the WhatsApp Business API on?
You or your team can use the WhatsApp Business API on as many devices as you want via the ChatWerk Inbox. Whether tablet, smartphone or desktop – simply download the iOS or Android app or log in to the desktop using the web login and get started.
Which company is the WhatsApp Business API suitable for?
WhatsApp is suitable for all companies that want to communicate 100% GDPR-compliant via WhatsApp alone or with a team with their customers or with each other. And that applies to everyone: whether small or medium-sized companies, enterprise or start-ups.
Why should you choose Chatwerk for your company?
Tailored for SMEs
We have about 100+ happy SME customers from all areas: including hairdressers, restaurants, retail and Berlin start-ups.
Scalable functions and flexible prices
The ChatWerk Inbox is by far the cheapest SME messenger solution on the market, with flexible packages and prices starting from € 29.
Work with 5+ channels
Whether WhatsApp, Facebook Messenger or Google – all channels, one login: let your customers choose where they prefer to chat.
Up to date with the GDPR
For us, data protection is more than a regulation. Founded and hosted in Germany, ChatWerk offers 100% GDPR compliance.
Other companies like yours trust us!
Used by various SMEs, from hairdressers to startups.
I'm excited. Great team who, as real messenger experts, know exactly what they are doing. Modern communication with the customer is easy and understandable. Highly recommended!
Great platform, great service and a very personable team!
Great Platform and very helpful support. The WhatsApp connection was great!
One in three customer messages goes unnoticed. Do you want to protect yourself from that?