We look forward to your visit to our website www.chatwerk.de and your interest in our company.

The protection of your personal data, such as date of birth, name, telephone number, address, etc., is important to us.

The purpose of this data protection declaration is to inform you about the processing of your personal data that we collect from you when you visit our website.
Our data protection practice is in accordance with the statutory provisions of the EU General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The following data protection declaration serves to fulfill the information obligations resulting from the GDPR.
These can be found, for example, in Art. 13 and Art. 14 ff. GDPR.

Responsible person

The person responsible within the meaning of Art. 4 No. 7 GDPR is the person who, alone or jointly with others, decides on the purposes and means of processing personal data.

With regard to our website, the person responsible is:

Inbox Solutions GmbH
Pretzfelder Strasse 7-11
90425 Nuremberg
Germany
E-mail: info@inbox-solutions.de
Tel .: 091147753970

Provision of the website and creation of log files

Every time our website is accessed, our system automatically collects data and information from the respective device (e.g. computer, mobile phone, tablet, etc.).

Which personal data are collected and to what extent are they processed?

(1) Information about the browser type and version used;
(2) The operating system of the access device;
(3) host name of the accessing computer;
(4) The IP address of the retrieval device;
(5) date and time of access;
(6) Websites and resources (images, files, other page content) that were accessed on our website;
(7) Websites from which the user’s system reached our website (referrer tracking);
(8) Notification of whether the request was successful;
(9) Amount of data transferred

This data is stored in the log files of our system.
This data is not stored together with the personal data of a specific user, so that individual site visitors are not identified.

Legal basis for the processing of personal data

Art. 6 para. 1 lit. f GDPR (legitimate interest).
Our legitimate interest is to ensure that the purpose described below is achieved.

Purpose of data processing

The temporary (automated) storage of the data is necessary for the course of a website visit in order to enable the website to be delivered.
The storage and processing of personal data is also carried out to maintain the compatibility of our website for as many visitors as possible and to combat abuse and eliminate faults.
For this it is necessary to log the technical data of the accessing computer in order to be able to react as early as possible to display errors, attacks on our IT systems and / or errors in the functionality of our website.
In addition, we use the data to optimize the website and to generally ensure the security of our information technology systems.

Duration of storage

The aforementioned technical data are deleted as soon as they are no longer required to ensure the compatibility of the website for all visitors, but no later than 3 months after our website has been accessed.

Opposition and cancellation option

You can request the processing at any time in accordance with. Object to Art. 21 GDPR and a deletion of data acc. Art. 17 GDPR.
You can find out which rights you are entitled to and how you can exercise them in the lower section of this data protection declaration.

Special functions of the website

Our site offers you various functions which we collect, process and save personal data when you use them.
In the following we explain what happens to this data:

Contact form (s)

  • Which personal data are collected and to what extent are they processed?

    The data you have entered in our contact form, which you have entered in the input mask of the contact form.

  • Legal basis for the processing of personal data

    Art. 6 para. 1 lit. a GDPR (consent through clear confirmatory action or behavior)

  • Purpose of data processing

    We will only use the data recorded via our contact form or via our contact forms to process the specific contact request received via the contact form.
    Please note that we may also be able to send you e-mails to the address provided in order to fulfill your contact request.
    The purpose of this is so that you can receive a confirmation from us that your request has been correctly forwarded to us.
    Sending this confirmation email is not mandatory for us and is for your information only.

  • Duration of storage

    After your request has been processed, the data collected will be deleted immediately, provided there are no statutory retention periods.

  • Revocation and deletion options

    The revocation and deletion options are based on the general provisions on the right of revocation and deletion under data protection law described below in this data protection declaration.

  • Requirement to provide personal data

    The use of the contact forms is on a voluntary basis and is neither contractually nor legally required.
    You are not obliged to contact us via the contact form, but can also use the other contact options listed on our site.
    If you would like to use our contact form, you must fill in the fields marked as mandatory.
    If you do not fill in the necessary information on the contact form, you will either not be able to send the request or we will unfortunately not be able to process your request.

Live chat function

  • Scope of the processing of personal data

    The data you entered in our live chat, such as name and content.

  • Legal basis for the processing of personal data

    Art. 6 para. 1 lit. a GDPR (consent through clear confirmatory action or behavior)

  • Purpose of data processing

    We will only use the data recorded via our live chat to process inquiries received via our live chat.

  • Duration of storage

    After processing your request, which we received in our live chat, the data collected will be deleted immediately, provided there are no statutory retention periods.

  • Revocation and deletion options

    The revocation and deletion options are based on the general provisions on the right of revocation and deletion under data protection law described below in this data protection declaration.

  • Requirement to provide personal data

    The live chat is used on a voluntary basis and is neither contractually nor legally required.
    You are not required to contact us via live chat. You can also use the other contact options listed on our website.
    If you do not enter the necessary information, you will not be able to use our live chat.

  • Use of WhatsApp

    If you have given your consent, we will process your communicated or available personal data (e.g. name, telephone number, e-mail address, messenger ID, profile picture, messages) for communication regarding the preparation and execution of any orders as well as for sending promotional information (e.g. Offers, newsletters) using the instant messaging service “WhatsApp” from WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.

    An existing messaging account is required to use this service.
    We would like to point out that WhatsApp Ireland Limited may also transfer personal data (in particular communication metadata) to WhatsApp Inc. passes on, which are also processed on servers in countries outside the EU (e.g. USA) in which there is no adequate level of data protection.

    WhatsApp may pass this data on to other companies inside and outside the Facebook group of companies. For more information, see the WhatsApp Business privacy policy ( https://www.whatsapp.com/legal/business-policy/ ) and WhatsApp ( https://www.whatsapp.com/legal/#privacy-policy ). We have neither precise knowledge nor influence on data processing by WhatsApp Ireland Limited or WhatsApp Inc., which are responsible for data protection in this regard.

    In addition to the recipients specifically named above, we use the help of other service providers (processors) to fulfill our obligations.
    We would like to point out that you can revoke your consent once given at any time for the future without giving reasons by sending us your revocation via WhatsApp with a message with the note REVOCATION or by e-mail to the in this data protection declaration or our imprint the specified email address of the corresponding processing of your personal data.
    The above-mentioned data will be deleted by us in accordance with the legal requirements as soon as your consent for processing is revoked or if the purpose of processing this data no longer applies or it is not required for the purpose.

    If the data are not deleted because they are required for other legally permissible purposes, their processing will be limited to these purposes. In other words, the data is blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax law reasons or whose storage is necessary to assert, exercise or defend legal claims or to protect the rights of another natural or legal person.

    Responsible services


    Whatsapp

    Whats App Messenger by WhatsApp, Inc., 1601 Willow Road, Menlo Park, California 94025, USA; the data protection declaration is available at whatsapp.com/legal/business-policy/

    Facebook Messenger

    Facebook Messenger Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; the data protection declaration is available at facebook.com/about/privacy

    Telegram

    Telegram Messenger Telegram Messenger LLP 71-75 Shelton Street, Covent Garden, London, United Kingdom; the data protection declaration is available at https://telegram.org/privacy

    Facebook

    Facebook Messenger Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; the data protection declaration is available at facebook.com/about/privacy

    Apple

    Apple Business Chat from Apple Inc., Infinite Loop, Cupertino, CA 95014; UNITED STATES; the data protection declaration is available at https://www.apple.com/legal/privacy/de-ww/

    Newsletter registration form

    • Which personal data are collected and to what extent are they processed?

      By registering for the newsletter on our website, we receive the e-mail address you entered in the registration field and, if applicable, further contact details, provided that you provide them to us using the newsletter registration form.

    • Legal basis for the processing of personal data

      Art. 6 para. 1 lit. a GDPR (consent through clear confirmatory action or behavior)

    • Purpose of data processing

      The data recorded in the registration mask of our newsletter will only be used by us for sending our newsletter, in which we will inform you about all our services and our news.
      After registration, we will send you a confirmation e-mail containing a link that you must click to complete the registration for our newsletter (double opt-in).

    • Duration of storage

      You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link included in every newsletter.
      Your data will be deleted by us immediately after you unsubscribe, provided that there are no statutory retention requirements.
      Likewise, if your registration is not completed, we will immediately delete your data.
      We reserve the right to delete without giving reasons and without prior or subsequent information.

    • Revocation and deletion options

      The revocation and deletion options are based on the general provisions on the right of revocation and deletion under data protection law described below in this data protection declaration.

    • Requirement to provide personal data

      If you would like to use our newsletter, you must fill in the fields marked as mandatory and confirm the email address for us by clicking the double opt-in link.
      The information about the newsletter registration is neither necessary to enter into a contract with us nor legally binding.
      They are used exclusively to send our newsletter.
      If you do not fill in the mandatory fields, we will unfortunately not be able to provide you with our newsletter service.

    Statistical analysis of visits to this website – web tracker

    We collect, process and save the following data when you access this website or individual files on the website:
    IP address, website from which the file was retrieved, name of the file, date and time of retrieval, amount of data transferred and notification of the success of the retrieval (so-called web log).
    We use this access data exclusively in a non-personalized form for the continuous improvement of our website and for statistical purposes.
    We also use the following web trackers to evaluate visits to this website:

    • Google Tag Manager

      • Which personal data are collected and to what extent are they processed?

        We use the service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google Tag Manager) on our website.
        Google Tag Manager offers a technical platform for executing and bundling other web services and web tracking programs using so-called “tags”.
        In this context, Google Tag Manager stores cookies on your computer and analyzes your surfing behavior (so-called “tracking”) if web tracking tools are executed using Google Tag Manager.
        This data sent by individual tags integrated in Google Tag Manager is merged, saved and processed by Google Tag Manager under a uniform user interface. All integrated “tags” are listed again separately in this data protection declaration. You can find more information on the data protection of the tools integrated in Google Tag Manager in the relevant section of this data protection declaration.
        When using our website with the activated integration of tags from Google Tag Manager, data, in particular your IP address and your user activities, are transmitted to the servers of Google Ireland Limited.
        Regarding the web services integrated by means of Google Tag Manager, the regulations in the respective section of this data protection declaration apply.
        The tracking tools used in Google Tag Manager ensure, by anonymizing the source code by IP, that the Google Tag Manager’s IP address is anonymized prior to transmission. In doing so, Google Tag Manager is only enabled to collect IP addresses anonymously (so-called IP masking).

      • Legal basis for the processing of personal data

        The legal basis for data processing is in accordance with Art. 6 Para. 1 lit. a GDPR your consent in our banner information regarding the use of cookies and web tracking (consent through clear confirmatory action or behavior).

      • Purpose of data processing

        On our behalf, Google will use the information obtained by means of the Google Tag Manager to evaluate your visit to this website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.

      • Duration of storage

        Google will store the data relevant for the function of Google Tag Manager for as long as it is necessary to fulfill the booked web service.
        The data is collected and saved anonymously. If there is a personal reference, the data will be deleted immediately, provided that it is not subject to any statutory retention requirements.
        In any case, the deletion takes place after the retention period expires.

      • Opposition and cancellation option

        You can prevent the collection and forwarding of personal data to Google (especially your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser, installing a script blocker in your browser or activate the “Do Not Track” setting of your browser.
        You can also prevent Google from collecting the data generated by the Google cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link http://tools.google.com/dlpage/gaoptout?hl=de Download and install the available browser plug-in.
        You can find Google’s security and data protection principles at https://policies.google.com/privacy .

    • Google Ads

      We use the Google Ads service from Google LLC, 1600 Amphitheater Parkway, 94043 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Google Ads is an advertising system with which we place advertisements that are primarily based on the search results when using the company’s own services.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

      The provider offers under https://policies.google.com/privacy also offers an opt-out option.

    • Google Analytics

      • Scope of the processing of personal data

        On our site we use the web tracking service of the company Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google Analytics).
        As part of web tracking, Google Analytics uses cookies that are stored on your computer and that enable an analysis of the use of our website and your surfing behavior (so-called tracking).
        We carry out this analysis on the basis of the Google Analytics tracking service in order to continuously optimize our website and make it more available.
        When you use our website, data, in particular your IP address and your user activities, are transmitted to the servers of Google Ireland Limited.
        We carry out this analysis on the basis of Google’s tracking service in order to continuously optimize our website and make it more available.
        We also need web tracking for security reasons.
        Web tracking enables us to track whether third parties are attacking our website.
        The information from the web tracker enables us to take effective countermeasures and protect the personal data processed by us from these cyber attacks.
        By activating the IP anonymization within the Google Analytics tracking code of this website, your IP address will be anonymized by Google Analytics before transmission.
        This website uses a Google Analytics tracking code that has been expanded to include the operator gat._anonymizeIp (); has been expanded to enable only an anonymous collection of IP addresses (so-called IP masking).

      • Legal basis for the processing of personal data

        The legal basis for data processing is in accordance with Art. 6 Para. 1 lit. a GDPR your consent in our banner information regarding the use of cookies and web tracking (consent through clear confirmatory action or behavior).

      • Purpose of data processing

        On our behalf, Google will use this information to evaluate your visit to this website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage.
        We also need web tracking for security reasons.
        Web tracking enables us to track whether third parties are attacking our website.
        The information from the web tracker enables us to take effective countermeasures and protect the personal data processed by us from these cyber attacks.

      • Duration of storage

        Google will store the data relevant to the provision of web tracking for as long as it is necessary to fulfill the booked web service.
        The data is collected and saved anonymously.
        If there is a personal reference, the data will be deleted immediately, provided that it is not subject to any statutory retention requirements.
        In any case, the deletion takes place after the retention period expires.

      • Opposition and cancellation options

        You can prevent the collection and forwarding of personal data to Google (especially your IP address) and the processing of this data by Google by deactivating the execution of script code in your browser or by deactivating the “Do Not Track” setting in your browser activate.
        You can also prevent Google from collecting the data generated by the Google cookie and relating to your use of the website (including your IP address) and from processing this data by Google by clicking on the following link ( http://tools.google.com/dlpage/gaoptout?hl=de ) download and install the available browser plug-in.
        You can find Google’s security and data protection principles at https://policies.google.com/privacy?hl=de .

    • Hotjar

      We use the Hotjar service from Hotjar Ltd., 20 Bisazza Street, 1640 Sliema, Malta on our site.
      The transmission and processing of personal data takes place exclusively on servers in the European Union.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Via Hotjar, we conduct a behavioral analysis of the use of our websites and evaluate feedback using tools such as heat maps, session recordings and surveys.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://www.hotjar.com/privacy .

    • Facebook Connect

      We use the Facebook Connect service from Facebook Ireland Limited, 4 Grand Canal Square, 2 Dublin, Ireland, email: impressum-support@support.facebook.com , Website: http://www.facebook.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Via Facebook Connect, users can use their Facebook profile to log into other web services more easily.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://www.facebook.com/about/privacy .

      The provider offers under https://www.facebook.com/about/privacy also offers an opt-out option.

    • Facebook Custom Audience

      We use the Facebook Custom Audience service from Facebook Ireland Limited, 4 Grand Canal Square, 2 Dublin, Ireland, email: impressum-support@support.facebook.com , Website: http://facebook.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Facebook Custom Audience is an advertising tool from the Facebook company that can be used to target site visitors with targeted advertising campaigns.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://www.facebook.com/about/privacy .

      The provider offers under https://www.facebook.com/about/privacy also offers an opt-out option.

    • http://hs-banner.com/

      We use the service on our side http://hs-banner.com/ the company http://hs-banner.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      The service enables tracking of individual users on our website.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at http://hs-banner.com/ .

    • hscollectedforms.net

      We use the service hscollectedforms.net from the company hscollectedforms.net on our website.
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      The service enables tracking of individual users on our website.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at http://hscollectedforms.net/ .

    Integration of external web services and processing of data outside the EU

    We use active content from external providers, so-called web services, on our website.
    When you visit our website, these external providers may receive personal information about your visit to our website.
    Processing of data outside of the EU may be possible.
    You can prevent this by installing a corresponding browser plug-in or by deactivating the execution of scripts in your browser.
    This can lead to functional restrictions on the websites that you visit.

    We use the following external web services:

    • Doubleclick

      We use the Doubleclick service from Google LLC, 1600 Amphitheater Parkway, 94043 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      DoubleClick is a service from Google that offers and delivers digital advertising on the Internet. It is used to be able to display individual advertising to the site users.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • Google

      We use the Google service provided by Google LLC, 1600 Amphitheater Parkway, 94043 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      We use Google to be able to reload other Google services on the website.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • Google Fonts

      We use the Google Fonts service from Google LLC, 1600 Amphitheater Parkway, 94043 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Fonts are reloaded on our site via the Google Fonts service in order to be able to display the site in a visually better version.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • Google APIS

      We use the Google APIS service from Google LLC, 1600 Amphitheater Parkway, 94043 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      We use Google APIS to be able to reload other Google services on the website. Google Apis is a collection of interfaces for communication between the various Google services that are used on your website.

      For processing itself, the service or we collect the following data:
      IP address

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • Gstatic

      We use the Gstatic service from Google LLC, 1600 Amphitheater Parkway, 94043 Mointain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Gstatic is a service used by Google to retrieve static content in order to reduce bandwidth usage and to preload required catalog files.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • Youtube

      We use the YouTube service provided by Google LLC, 1600 Amphitheater Parkway, 94043 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      Videos from the YouTube platform are integrated into our website via the YouTube service.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • Hubspot

      We use the Hubspot service from HubSpot, Inc, 25 First Street, 2141 Cambridge MA, United States, email: privacy@hubspot.com , Website: https://www.hubspot.de/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      The service enables tracking of individual users on our website.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at http://www.hubspot.com/ .

    • Website check seal

      We use the Website-Check Siegel service of the company Website-Check GmbH, Beethovenstraße 24, 66111 Saarbrücken, Germany, email: support@website-check.de , Website: http://www.website-check.de/ .
      The transmission and processing of personal data takes place exclusively on servers in the European Union.

      The legal basis for the transmission of personal data is in accordance with. Art. 6 para. 1 lit. f GDPR represents our legitimate interest in processing. Our legitimate interest lies in achieving the purpose outlined below.

      The Website-Check GmbH script is the technical integration of the Website-Check seal. With this seal we want to show that we take data protection very seriously. Due to the integration of the Website-Check seal of approval, non-personal data is transferred to Website-Check GmbH as the publisher of the seal of approval so that it can technically deliver it.

      With regard to the processing, you have the right of objection listed in Art. 21. You can find more information at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://www.website-check.de/datenschutzerklaerung/ .

    • Google reCaptcha

      We use the Google reCaptcha service from Google LLC, 1600 Amphitheater Parkway, 9403 Mountain View, United States, email: support-de@google.com , Website: http://www.google.com/ .
      The processing also takes place in a third country for which there is no adequacy decision by the Commission. For this reason, the level of protection customary for the GDPR cannot be guaranteed during transmission, as it cannot be ruled out that in third countries, for example, authorities can gain access to the data collected.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      On the basis of specific features and an analysis of the page behavior, the service recognizes whether the input made is an automated input using a program (so-called bot) or a person. The service has three different levels. The service either automatically recognizes that the input is not being made automatically by a bot or it lets the user select a captcha checkbox. A third possibility is the display of small picture or language tasks / text tasks that have to be solved by the site visitor. Google reCaptcha is a Capcha service that is used on our website for security reasons to prevent bots (robot programs) from interactions on our website. Google reCaptcha verifies on our behalf that only people and not bots can use our website. In this way, we can in particular protect the special functions of our website (e.g. contact forms or other input options such as the login area) from improper page access.

      For processing itself, the service or we collect the following data:
      User behavior (e.g. mouse gestures or input behavior), IP address, browser data, computer information.

      If you want to use the input options on our website that are protected by Google reCaptcha, you must allow the use of Google reCaptcha and, if necessary, solve the corresponding captchas. If you do not fill in the captcha or do not allow the use of Google reCaptcha, you cannot use the form protected by the captcha. Alternatively, you can always use our other contact options (e.g. post or email).

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://policies.google.com/privacy .

    • iubenda

      We use the iubenda service of the company iubenda srl, Via Torino 2, 20123 Milan, Italy, email: info@iubenda.com , Website: https://www.iubenda.com/ .
      The transmission and processing of personal data takes place exclusively on servers in the European Union.

      The legal basis for the transmission of personal data is your consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR, which you have made on our website.

      The service is a plug-in that we need in order to be able to display all of the contents of our website to you. The plugin makes our website more attractive and easier to experience for our site visitors.

      You can revoke your consent at any time. You can find more detailed information on withdrawing your consent either with the consent itself or at the end of this data protection declaration.

      Further information on the handling of the transferred data can be found in the provider’s data protection declaration at https://www.iubenda.com/en/ .

    • Social plug-in – “Facebook”

      • Which personal data are collected and to what extent are they processed?

        On our website we have integrated a social plug-in from the social network “Facebook”, which is provided by Facebook Ireland Limited, 4 Grand Canal Square, 2 Dublin, Ireland, email: impressum-support@support.facebook.com , Website: http://www.facebook.com/ (“Facebook”) is operated.
        When you call up a page that contains such a plug-in, your browser automatically establishes a background connection to the Facebook servers.
        The content of the plug-in is transmitted directly from Facebook to your browser and only integrated into our website.
        Through this integration, Facebook receives the information that your browser has loaded a specific page on our website.
        This also applies if you do not have a Facebook profile or are not currently logged into Facebook.
        This information (including your IP address) is sent directly from your browser to a Facebook server in Ireland and stored there.
        If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile.
        If you interact with the plug-ins, for example press the “Like” button or leave a comment, this information is also transmitted directly to a Facebook server and stored there.
        The information is also published on your Facebook profile and displayed to your Facebook contacts that you have activated for this purpose.

      • Legal basis for the processing of personal data

        Art. 6 para. 1 lit. a GDPR (if you have registered with “Facebook”) and Art. 6 para. 1 lit. f GDPR (if you have not registered with Facebook).
        Insofar as the processing on the basis of Art. 6 Para. 1 p. 1 lit. f GDPR, the legitimate interest of the site operator is to enable users to interact with the site operator’s content on Facebook.

      • Purpose of data processing

        The primary purpose of the data collection is to offer you an opportunity for social interaction linked to Facebook and thus to make our website interactive.
        The scope of the data collection and the further processing and use of the data you have left by Facebook as well as your related rights and setting options to protect your privacy can be found in Facebook’s data protection information:
        https://www.facebook.com/about/privacy

      • Duration of storage

        Facebook will store the data relevant to the provision of the web service for as long as it is necessary.
        If the data are subject to statutory retention requirements, they will be deleted after the retention requirements have expired.

      • Opposition and cancellation option

        If you do not want the Facebook social plug-in to run, you can prevent it from running by installing a corresponding add-on or script blocker.
        If you do not want Facebook to assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website.
        The options for objection and removal are otherwise based on the general provisions on the right to object and cancellation under data protection law described below in this data protection declaration.

    Information on the use of cookies

    Scope of the processing of personal data

    We integrate and use cookies on various pages to enable certain functions of our website and to integrate external web services.
    So-called “cookies” are small text files that your browser can save on your access device.
    These text files contain a characteristic string that uniquely identifies the browser when you return to our website.
    The process of saving a cookie file is also known as “setting a cookie”.
    Cookies can be set by the website itself as well as by external web services.

    Legal basis for the processing of personal data

    Art. 6 para. 1 lit. f GDPR (legitimate interest) or Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR (consent).

    The relevant legal basis can be found in the cookie table listed later in this point.

    In general, with cookies that are collected on the basis of a legitimate interest, our legitimate interest is to ensure the functionality of our website and the services integrated on it (technically necessary cookies).
    In addition, the cookies may increase your user-friendliness and enable a more individual approach.
    Here we have weighed up your interests and ours.

    With the help of cookie technology, we can only identify, analyze and track individual website visitors if the website visitor has consented to the use of the cookie in accordance with. Art. 6 para. 1 lit. a GDPR has consented.

    Purpose of data processing

    The cookies are set by our website or the external web services in order to maintain the full functionality of our website, to improve user-friendliness or to pursue the purpose specified with your consent.
    Cookie technology also enables us to recognize individual visitors using pseudonyms, e.g. individual or random IDs, so that we can offer more individual services.
    Details are given in the table below.

    Duration of storage

    The cookies listed below are stored in your browser until they are deleted or, in the case of a session cookie, until the session has expired.
    Details are given in the following table:

    Cookie name server providers purpose Legal basis Storage period Type
    _gid chatwerk.de Google Analytics This cookie assigns an ID to a user so that the web tracker can summarize the user’s actions under this ID. consent approx. 24 hours Analytics
    _ga chatwerk.de Google Analytics This cookie assigns an ID to a user so that the web tracker can summarize the user’s actions under this ID. consent approx. 24 months Analytics
    _fbp .chatwerk.de, .de Facebook Connect Facebook uses this cookie to display advertising products and to assign advertising clicks to a user. consent approx. 3 months marketing
    _gcl_au chatwerk.de Google Ads This cookie is used by Google AdSense to increase the efficiency of advertising. consent approx. 3 months marketing
    hubspotutk .chatwerk.de Hubspot HubSpot uses this cookie to track visitors to the website. consent approx. 13 months Analytics
    __hssc .chatwerk.de Hubspot This cookie stores the domain, the number of visitors and the time when the visits started. It thus determines whether the number of sessions needs to be increased. consent about 30 minutes Analytics
    __hssrc .chatwerk.de Hubspot This cookie measures whether the visitor has restarted his browser and thus determines whether a new website visit has occurred. consent meeting configuration
    __hstc .chatwerk.de Hubspot This cookie stores the domain, the user token, the time of the first, last and current visit, as well as the number of sessions on the page. consent approx. 13 months Analytics
    _hjid chatwerk.de Hotjar This cookie saves the first visit to the site and ensures that future visits are assigned to the same user ID. consent approx. 12 months Analytics
    remote_sid youtube.com Youtube We embed videos from our official YouTube channel in YouTube’s private mode. This mode can set cookies on your computer as soon as you click on the YouTube video player, but YouTube does not save any personally identifiable cookie information for the playback of embedded videos in private mode. consent meeting configuration
    test_cookie .doubleclick.net Doubleclick This cookie is set to determine whether the website visitor’s browser supports cookies. consent approx. 15 minutes configuration
    VISITOR_INFO1_LIVE .youtube.com Youtube The cookie is used to estimate how the site visitors will accept the videos on the website. consent approx. 6 months Analytics
    borlabs-cookie chatwerk.de Website operator Cookie that saves the user’s decision about the cookie banner. Fulfillment of legal Obligations approx. 12 months Cookie banner
    IDE .doubleclick.net Doubleclick This cookie collects statistical data on website visitors and selects the information according to factors such as demographics, country, etc. This is used to individualize the user’s advertising. consent approx. 13 months marketing
    YSC .youtube.com Website operator This cookie assigns an ID to the site visitor. This ID is used to compile statistics on the visitor’s videos. consent meeting Analytics
    Youtube www.youtube.com Youtube This cookie is required to integrate the YouTube video player on our website and to be able to play YouTube videos on the website. We operate the YouTube player in data-saving mode. consent meeting marketing
    _gat_UA- * chatwerk.de Google Analytics This cookie is the Google Analytics tracking cookie. This cookie stores a unique visitor ID, the date and time of the first visit, the start time of the active visit, and the number of all visitors that a unique visitor made to the website. consent approx. 70 seconds Analytics
    Google Recaptcha .google.com Google reCaptcha The Google Recaptcha cookie checks whether the user is a real person or a bot. For this purpose, Google ReCaptcha analyzes extensive user data in order to be able to give an assessment that is as accurate as possible. consent approx. 6 months Analytics
    CONSENT (Youtube) .youtube.com Youtube After the consent of the user, the consent of the user to forward the data to YouTube is saved by the CONSENT cookie. Fulfillment of legal Obligations about 16 years Cookie banner
    _hjAbsoluteSessionInProgress chatwerk.de Hotjar The cookie used assigns an ID to the page visitor and determines statistical data on the website visits of the page visitor. This is used to personalize the advertising that is displayed to the user. consent about 30 minutes marketing
    _hjFirstSeen chatwerk.de Hotjar With this cookie, we can save individual comfort settings you have chosen and keep them available for your current and future visits to the website. consent about 30 minutes configuration
    _hjIncludedInPageviewSample chatwerk.de Hotjar With this cookie, we can save individual comfort settings you have chosen and keep them available for your current and future visits to the website. consent about 2 minutes configuration
    _hjIncludedInSessionSample chatwerk.de Hotjar With this cookie, we can save individual comfort settings you have chosen and keep them available for your current and future visits to the website. consent about 2 minutes configuration

    Opposition, revocation of consent and deletion

    You can set your browser according to your wishes so that cookies are generally prevented from being set.
    You can then decide whether to accept cookies on a case-by-case basis or generally accept cookies.
    Cookies can be used for various purposes, e.g. to recognize that your access device is already connected to our website (permanent cookies) or to save recently viewed offers (session cookies).
    If you have given us express permission to process your personal data, you can revoke this consent at any time.
    Please note that this does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation.

    Data security and data protection, communication by email

    Your personal data are protected by technical and organizational measures during collection, storage and processing so that they are not accessible to third parties.
    In the case of unencrypted communication by e-mail, we cannot guarantee complete data security on the transmission path to our IT systems, so we recommend encrypted communication or post for information with a high level of confidentiality.

    Right to information and correction requests – deletion & restriction of data – revocation of consent – right of objection

    Right to information

    You have the right to request confirmation as to whether we are processing your personal data.
    If this is the case, you have the right to information about the information specified in Art. 15 para. 1 GDPR, provided that the rights and freedoms of other persons are not impaired (see Art. 15 Paragraph 4 GDPR).
    We would be happy to provide you with a copy of the data.

    Right to rectification

    You have according to Art. 16 GDPR the right to have incorrectly stored personal data (such as address, name, etc.) corrected at any time.
    You can also request that the data stored by us be completed at any time.
    A corresponding adjustment will be made immediately.

    Right to cancellation

    You have according to Art. 17 para. Section. 1 GDPR, you have the right to have the personal data collected about you deleted if

    • the data is either no longer needed;
    • due to the revocation of your consent, the legal basis for the processing no longer applies;
    • You have objected to the processing and there are no legitimate reasons for the processing;
    • Your data is being processed unlawfully;
    • a legal obligation requires this or a survey in accordance with Art. 8 para. 1 GDPR has taken place.

    The right exists according to Art. 17 para. 3 GDPR not if

    • the processing is necessary to exercise the right to freedom of expression and information;
    • Your data has been collected on the basis of a legal obligation;
    • the processing is necessary for reasons of public interest;
    • the data is required to assert, exercise or defend legal claims.

    Right to restriction of processing

    According to Art. 18 para. 1 GDPR, you have the right in individual cases to request that the processing of your personal data be restricted.

    This is the case when

    • you dispute the correctness of the personal data;
    • the processing is unlawful and you do not consent to deletion;
    • the data is no longer required for the processing purpose, but the data collected are used to assert, exercise or defend legal claims;
    • an objection to the processing acc. Art. 21 para. 1 GDPR and it is still unclear which interests prevail.

    Right to withdraw

    If you have given us your express consent to the processing of your personal data (Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR), you can revoke this at any time.
    Please note that this does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation.

    Right to object

    You have according to Art. 21 GDPR, you have the right at any time to object to the processing of personal data concerning you, which is based on Art. 6 Para. 1 lit. f (in the context of a legitimate interest) have been raised to lodge an objection.
    You only have the right if there are special circumstances that speak against storage and processing.

    How do you exercise your rights?

    You can exercise your rights at any time by using the contact details below:

    Inbox Solutions GmbH
    Pretzfelder Strasse 7-11
    90425 Nuremberg
    Germany
    E-mail: info@inbox-solutions.de
    Tel .: 091147753970

    Right to data portability

    You have according to Art. 20 GDPR you have a right to the transfer of your personal data.
    We provide the data in a structured, common and machine-readable format.
    The data can either be sent to you or to a person in charge named by you.

    On request, we will provide you with Art. 20 para. 1 GDPR, the following data is available:

    • Data that are based on an express consent in accordance with. Art. 6 para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR were collected;
    • Data that we have in accordance with Art. 6 para. 1 lit. b GDPR received from you within the framework of existing contracts;
    • Data that has been processed as part of an automated procedure.

    We will transfer the personal data directly to a person in charge of your choice, insofar as this is technically feasible.
    Please note that we use data that encroach on the freedoms and rights of other people in accordance with. Art. 20 para. 4 GDPR may not be transferred.

    Right of appeal to the supervisory authority in accordance with. Art. 77 para. 1 GDPR

    If you suspect that your data is being processed unlawfully on our site, you can of course bring about a judicial clarification of the problem at any time.
    In addition, every other legal option is open to you.
    Regardless of this, according to Art. 77 para. 1 GDPR, you have the option of contacting a supervisory authority.
    The right of appeal according to You are entitled to Art. 77 GDPR in the EU member state of your place of residence, your place of work and / or the place of the alleged infringement, ie you can choose the supervisory authority to which you apply from the above-mentioned locations.
    The supervisory authority to which the complaint was submitted will then inform you of the status and results of your submission, including the possibility of a judicial remedy in accordance with. Art. 78 GDPR.

    Created by:

    © DURY LEGAL Lawyers – www.dury.de

    © Website-Check GmbH – www.website-check.de