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frequently asked Questions
What are the advantages of Chatwerk over WhatsApp Business?
- If you want to communicate with your customers via a messenger in compliance with data protection regulations.
- If you have all the channels ( Webch at , Telegram, F acebook Messenger, Google Business Messages, Apple Business Chat, WhatsApp) in one surface want to have bundled. ChatWerk offers ein login for all communication channels!
- If you use more than one device to handle your messenger communication.
- If you want to process customer inquiries in a team via an interface or an app.
- When you are your customers through various contact points ( Widget , Left, QR Codes, FB Ads) want to achieve .
Is the WhatsApp Business API GDPR compliant?
Only the WhatsApp Business API is data protection compliant. These are the advantages:
- simple opt-in and opt-out
- Third party contact details cannot be read or passed on
- secure end-to-end encryption
Which messenger channels are available?
- Web chat
- WhatsApp Business
- Facebook Business Messenger
- Google Business Messages
How can my customers contact me using Messenger?
Your customers have several GDPR-compliant options:
- QR code
- Facebook Ads / Click2WhatsApp
Who is the Inbox suitable for?
Regardless of whether you are a sole trader, work for a startup or run a medium-sized company with dozens of branches: We have the right solution so that you can communicate efficiently with your customers via Messenger.