Plans & Prices

Reach your customers on their preferred messengers and customize the plan to your business.

Chatwerks Kunden

Our basic packages for customer communication

Annual contract Monthly contract
Free
0 0
Get started for free
Get started for free
2 Messenger + Webchat2 Messenger + Webchat
1 User1 User
100 Contacts100 Contacts
Chatbot ManagerChatbot Manager
Hubspot integrationHubspot integration
GDPR-compliantGDPR-compliant
Start for free
WhatsApp
59 65
per monthper month
WhatsApp as main Messenger
WhatsApp as main Messenger
WhatsApp + WebchatWhatsApp + Webchat
3 Users3 Users
Unlimited ContactsUnlimited Contacts
Chatbot ManagerChatbot Manager
Hubspot IntegrationHubspot Integration
GDPR-compliantGDPR-compliant
+ 59 € / month for Newsletter Tool
+ 59 € / month for Newsletter Tool
💸 save up to 20 %
👍 3 months cancellation period
30 days cancellation period 👍
get WhatsApp
Professional
75 82
per monthper month
All-inclusive messenger solution
All-inclusive messenger solution
WhatsApp + all MessengersWhatsApp + all Messengers
10 Users10 Users
Unlimited ContactsUnlimited Contacts
Chatbot ManagerChatbot Manager
Hubspot IntegrationHubspot Integration
GDPR-compliantGDPR-compliant
+ 59 € / month for Newsletter Tool
+ 59 € / month for Newsletter Tool
💸 save up to 20 %
👍 3 months cancellation period
30 day cancellation period 👍
get Professional
Package prices plus statutory VAT, plus one-time setup fee; this is unique and corresponds to the amount of the first month.
Premium Features and Add-Ons

Extend your basic package with additional features

Combine our plans with add-ons that take your customer conversations to the next level

Book your add-ons directly in the product or via our support team
Popular with our customers
Messenger Newsletter
  • 1000 messages included for free

1001+ WhatsApp – WhatsApp price list + 10% service fee.
1001+ other messengers – 1.5 cents per message.
Sending via API – no additional costs

59 €

/ month
Additional users
  • For all plans, users are already included free of charge, simply book additional users in the product.
starting from

9 €

/ month
Multiple numbers
  • If you want to manage multiple inboxes separately, you can do this via separate phone numbers

-30 %

discount from 2nd messenger
Multiple locations
  • Ideal for franchises and companies with multiple branches

-30 %

discount from 2nd messenger

Alle Features im Überblick

Schiebe nach rechts, um die Details zu sehen

⭐ WhatsApp / Messenger Newsletter  1000 Conversations inkludiert.

+ 59 €

+ 59 €

Kontakte

100

Unbegrenzt

Unbegrenzt

WhatsApp ConversationsChats werden nach Conversation abgerechnet, was alle Nachrichten umfasst, die in einer 24-Stunden-Sitzung zugestellt werden.

1000 inkl.

1000 inkl.

Textvorlagen vordefinierte und individuelle Textvorlagen

Google Bewertungs VorlageGoogle-konforme und kostenlose Textvorlage für Google Bewertungen

Email und Chat Supportwerktags 9 - 17 Uhr 

DatenlöschungAutomatisierter Endkundenflow auf Anfrage

DSGVO-konformer Touchpoint Generatorautomatische Verlinkung deiner Datenschutzrichtlinien in Widget und Willkommensnachricht

DSGVO-konform/Datenschutz unbegrenzte DSGVO-konforme Touchpoints

Chatbotsinkl. Meisterbot, Botmanager & Terminbot in allen Kanälen

WhatsApp NummerRabatt ab 2. Messenger 30 % in WhatsApp oder Professional

1 inkl.

1 inkl.

min. Vertragslaufzeit

Jederzeit kündbar

1 Monat

1 Monat

Webchat

Touchpoint Generator

Terminvereinbarung via Bot und Google Kalender

Mitarbeiter Notizen

Messenger-Kanäle

Wähle 2 aus

WhatsApp inkl.

Alle Messenger inkl.

Labels

Hubspot CRM Integration

Gebündelter Posteingang über Web, Desktop oder mobile App

Download Nachrichtenverlauf

ChatProfi Webinar 

Chat Management

Benutzer

1

3

10

Automatische Antworten

Weitere WhatsApp Conversation  nach WhatsApp Preisliste + 10 % Service Fee.

Weitere Benutzer

+ 11 €

+ 9 €

All features at a glance

⭐ WhatsApp / Messenger Newsletter 1000 conversations included.

+ 59 €

+ 59 €

Contacts

100

unlimited

unlimited

WhatsApp conversation Chats are billed by conversation, which includes all messages delivered in a 24-hour session.

1000 incl.

1000 incl.

Text templates predefined and individual text templates

Google Rating TemplateGoogle Compliant and Free Google Reviews Text Template

Email and chat supportweekdays 9 a.m. - 5 p.m.

Data deletionAutomated end customer flow on request

GDPR compliant touchpoint generatorautomatic linking of your privacy policy in widget and welcome message

GDPR compliant/data protection Unlimited DSGVO compliant touchpoints

Chatbotsincl. master bot, bot manager & appointment bot in all channels

WhatsApp numberDiscount from 2nd messenger 30 % in WhatsApp or Professional

1 incl.

1 incl.

min. contract period

Cancelable at any time

1 month

1 month

Webchat

Touchpoint Generator

Appointment via Bot and Google Calendar

Employee notes

Messenger channels

Choose 2 from

WhatsApp incl.

All messengers incl.

Labels

Hubspot CRM integration

Bundled inbox via web, desktop or mobile app

Download news history

ChatProfi webinar 

Chat Management

Users

1

3

10

Automatic answers

More WhatsApp Conversation according to WhatsApp price list + 10% service fee.

More users

+ 11 €

+ 9 €

Select plan
Turn conversations into sales

Why ChatWerk?

  • Increase open rates
  • Answer customer inquiries faster
  • Always GDPR compliant

What our customers say about ChatWerk

Nuts & Golden is an e-commerce store from Karlsruhe and has been using ChatWerk since September 2021.

Nuts & Golden
'That's when we opened up WhatsApp Messenger as a support channel in a spur-of-the-moment action, and now we're already seeing 70% of inquiries via the messenger service.'
nuts and golden whatsapp api case study

Thomas Karcher

Nuts & Golden

Ganz toller Support. Helfen und unterstützen super . Ich kann nur jedem empfehlen wer sein Unternehmen auf den Stand von 2022 zu bringen sich da anzumelden.

Tasch Schmidt

Google Reviews

Can absolutely be recommended for small businesses. The onboarding is great. You don't feel like you are just a number. The wishes and needs are dealt with individually.
playstore

Gerwin Schulze

Google Play Store

Recommendable, reliable service provider. Exemplary customer support with fast and competent implementation. Top!

Gabriele Gembler

Google Reviews

Over 30+ different industries use and trust ChatWerk
OMT empfehlt ChatWerk
OMR Top rated Software
Google Reviews über ChatWerk

FAQ

What is ChatWerk?

Chatwerk combines all the chats of your favorite messengers in one place. Manage all your clients’ requests, use labels, collaborate with your team and organize as you see fit.

For whom is the ChatWerk Inbox suitable?

Whether you’re a sole proprietor, work for a startup, or run a mid-sized business with dozens of stores: We have the right solution to help you communicate efficiently with your customers via Messenger.

What are the terms of the contract?

Our products can be canceled monthly or booked with a discount in an annual contract.

Are there any additional charges for incoming messages?

In principle no.

A number of contacts per month is included in each product package. If this number is exceeded, you can easily and quickly add another 100 contacts for 10 € or change to a larger package.

With 1000 contacts/month included, you can be proactively contacted by 1000 different contacts per month. These included contacts are very generous for SMEs.

How many users can log in to the ChatWerk Inbox?

In principle, an infinite number.

Per product package there is a number of included users, e.g. 3 users in the WhatsApp package can work on one ChatWerk inbox at the same time. If you have multiple employees who need access and their own login, you can add the additional employees for a small monthly fee.

Can I cancel my contract on a monthly basis?

Yes, provided that a monthly terminable contract has been concluded.

How do I integrate another CRM system?

You don’t have Hubspot, but Pipedrive or etc.? No problem, we are open for integrations and you can also use the Unified API and integrate directly.

What messengers are available?

Webchat, Telegram, WhatsApp Business, Facebook Business Messenger, Google Business Messages, Instagram

Select plan
Wir unterstutzen Charities

ChatWerk supports organizations that strive for solutions for people, animals, plants, air, ocean and climate to make our lives and our planet more livable.

For enterprise and custom projects
Unified API
Unified Messaging API

Already have a frontend but looking for a straightforward messenger integration?

> Discover the Unified Messaging API

Over 30+ different industries use and trust ChatWerk
Bosch
Edeka
Call a Pizza
John Reed
Tui
Pro Optik
Öffentliche
Fliesen24
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  • See all features in action