Business
Per
Comfort
Package prices plus statutory VAT, plus one-time setup fee; this is unique and corresponds to the amount of the first month.
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All plans in comparison
BUSINESS | PRO | COMFORT | ||
Webchat | included | included | included | included |
Bots | incl. bot assistant on all messengers (more bots bookable) | incl. bot assistant on all messengers (more bots bookable) | incl. bot assistant on all messengers (more bots bookable) | all bots (bot assistant and others) included in the price |
Touchpoints | unlimited DSGVO compliant touchpoints | unlimited DSGVO compliant touchpoints | unlimited DSGVO compliant touchpoints | unlimited DSGVO compliant touchpoints |
Text templates | predefined and individual text templates | predefined and individual text templates | predefined and individual text templates | predefined and individual text templates |
Google Rating Template | Google compliant and free text template for Google reviews | Google compliant and free text template for Google reviews | Google compliant and free text template for Google reviews | Google compliant and free text template for Google reviews |
Messenger | all available messengers (except WhatsApp) | more messengers bookable in addition | WhatsApp + all available messengers | WhatsApp + all available messengers |
with following package | 1 WhatsApp Business Number | 1 WhatsApp Business Number | 1 WhatsApp Business Number | |
Additional WhatsApp numbers | 30% discount with 2. messenger | 30% discount with 2. messenger | 30% discount with 2. messenger | individual, more than 30% discount |
Users | 2 users | 3 users | 10 users | unlimited |
Per additional user | 13 € | 11 € | 9 € | individual |
E-Mail und Chat Support | permanently free | permanently free | permanently free | permanently free |
Premium Telephone Support | free with onboarding | free with onboarding | free with onboarding | free with onboarding, as well as continuous telephone or video support (1h / month) |
Employee training | Welcome Guide | Welcome Guide | Welcome Guide | 199€ Workshop free of charge |
CRM Integration | Hubspot integration | Hubspot integration | Hubspot integration | Hubspot integration |
Appointment Bot (Beta) |  | | | |
WhatsApp Newsletter (Beta) | | | | |
Employee notes | | | | |
Labels/Attribute | | | | |
Automated Answers |  | | | |
Download Message History | | | | |
Touchpoint Generator | | | | |
Chat Management | | | | |
Data privacy | automatic linking of your privacy policy in widget and welcome message | automatic linking of your privacy policy in widget and welcome message | automatic linking of your privacy policy in widget and welcome message | automatic linking of your privacy policy in widget and welcome message |
Data deletion | Automated end customer flow on request | Automated end customer flow on request | Automated end customer flow on request | Automated end customer flow on request |
min. contract period | 1 Month | 1 Month | 1 Month | 1 Month |
WhatsApp Conversations Chats are billed by conversation, which includes all messages delivered in a 24-hour session. | 1,000 conversations incl. | 1,000 conversations incl. | 1,000 conversations incl. | 2,000 conversations incl. |
BUSINESS   |   | PRO   | COMFORT   |
All ChatWerk inboxes contain:
Messenger widget
A chat window on your own website? We provide you with a JavaScript code that you can integrate easily and without limits.
Answer wizard
Customize your automatic response assistant for the welcome message, opt-out and during / outside of opening hours.
Team player
Each team member receives their own login, so you can answer queries independently and in parallel.
iOs and Android app
With the native ChatWerk app you stay informed about new customer inquiries anytime and anywhere and the whole thing is GDPR compliant.
Text templates
Choose a suitable text template with one click and save valuable time. The templates can be sent individually with variables.
Touchpoints
GDPR compliant entry points for your customers. No matter if link, QR code or widget – show your customers how they can chat you!
Your infrastructure is already there, but you still need more?
Inbox Flex
Grow with ChatWerk! We offer you a flexible and scalable offer, tailored to your requirements.
Unified Messaging API
You already have a front end but are looking for an uncomplicated messenger integration?
Over 25 different industries use and trust ChatWerk
Small and medium-sized businesses love us💛
I Cule
Google Reviews
Gerwin Schulze
Google Play Store
Thomas Scherschel
Google Reviews
Murilo Guimaraes
Google Reviews
ChatWerk supports charity!
Do you take care of people, animals, plants? Or about the air, the sea or the climate?
We support NGOs, educational institutions and pastoral care. Because we think that every project that makes our life and our planet more livable should receive support. Everyone can do that, according to their possibilities.
ChatWerk would like to enable you to communicate with Messenger. You are even closer to supporters, sponsors, helpers and partners. And of course, they can also be reached quickly and easily for those affected. To support your work, Chatwerk offers special conditions.
Our team looks forward to yours News ->
frequently asked questions
What are the terms of the contract?
Our products can be canceled monthly or booked with a discount in an annual contract.
Are there any additional charges for incoming messages?
In principle no.
A number of contacts per month is included per product package. If this number is exceeded, another 100 contacts can be booked quickly and easily for 10 € or switched to a larger package.
With 1000 contacts / month included, you can be contacted proactively by 1000 different contacts per month. These included contacts are very generous for SMEs.
How many users can log into the ChatWerk inbox?
In principle, an infinite number.
There is a number of included users per product package, for example 3 users in the WhatsApp package can work on a ChatWerk inbox at the same time. If you have several employees who need access and their own login, you can book the additional employees for a small monthly price.
Can I cancel my contract on a monthly basis?
Yes, provided that a monthly terminable contract has been concluded.
How do I integrate another CRM system?
You don’t have a hubspot, but Pipedrive or etc. No problem, we are open to integrations and you can do that too Unified API use and integrate directly.
ChatWerk der Super Chat für KMU’s
ChatWerk weiss was Userlike
ChatWerk, Messaging für jeden Franz und Hans
Mit ChatWerk bringst du LiveChat in dein Unternehmen
