Package prices plus statutory VAT, plus one-time setup fee; this is unique and corresponds to the amount of the first month.
All plans in comparison
BUSINESS | PRO | ||
Webchat | enthalten | enthalten | enthalten |
WhatsApp Newsletter | enthalten | enthalten | |
Messenger Newsletter (in allen angebotenen Messengern) | enthalten | enthalten | |
Bots | inkl. Meisterbot & Botmanager in allen Kanälen (weitere Bots zubuchbar) | inkl. Meisterbot, Botmanager & Terminbot in allen Kanälen (weitere Bots zubuchbar) | inkl. Meisterbot, Botmanager & Terminbot in allen Kanälen (weitere Bots zubuchbar) |
Touchpoints | unbegrenzte DSGVO-konforme Touchpoints | unbegrenzte DSGVO-konforme Touchpoints | unbegrenzte DSGVO-konforme Touchpoints |
Textvorlagen | vordefinierte und individuelle Textvorlagen | vordefinierte und individuelle Textvorlagen | vordefinierte und individuelle Textvorlagen |
Google Bewertungs Vorlage | Google-konforme und kostenlose Textvorlage für Google Bewertungen | Google-konforme und kostenlose Textvorlage für Google Bewertungen | Google-konforme und kostenlose Textvorlage für Google Bewertungen |
Messenger | Alle verfügbaren Messenger (außer WhatsApp) | Weitere Messenger zubuchbar | WhatsApp und alle verfügbaren Messenger |
ab Folgepaket | 1 WhatsApp Business Nummer | 1 WhatsApp Business Nummer | |
Weitere WhatsApp Nummern | Rabatt ab 2. Messenger 30% | Rabatt ab 2. Messenger 30% | Rabatt ab 2. Messenger 30% |
Benutzer | 2 Benutzer | 3 Benutzer | 10 Benutzer |
Pro weiterem Benutzer | 13 € | 11 € | 9 € |
E-Mail und Chat Support | dauerhaft kostenlos | dauerhaft kostenlos | dauerhaft kostenlos |
ChatProfi Webinar | kostenlos für alle Kunden | ||
Premium Telefon Support | kostenlos im Onboarding | kostenlos im Onboarding | kostenlos im Onboarding |
Mitarbeiterschulung | Willkommensleitfaden | Willkommensleitfaden | Willkommensleitfaden |
CRM Integration | Hubspot Integration | Hubspot Integration | Hubspot Integration |
Terminvereinbarung via Bot (Beta) |  | | |
WhatsApp Newsletter (Beta) | | | |
Mitarbeiter Notizen | | | |
Labels/Attribute | | | |
Automatische Antworten |  | | |
Download Nachrichtenverlauf | | | |
Touchpoint Generator | | | |
Chat Management | | | |
Datenschutz | automatische Verlinkung deiner Datenschutzrichtlinien in Widget und Willkommensnachricht | automatische Verlinkung deiner Datenschutzrichtlinien in Widget und Willkommensnachricht | automatische Verlinkung deiner Datenschutzrichtlinien in Widget und Willkommensnachricht |
Datenlöschung | Automatisierter Endkundenflow auf Anfrage | Automatisierter Endkundenflow auf Anfrage | Automatisierter Endkundenflow auf Anfrage |
min. Vertragslaufzeit | 1 Monat | 1 Monat | 1 Monat |
WhatsApp Conversations Chats werden nach Conversation abgerechnet, was alle Nachrichten umfasst, die in einer 24-Stunden-Sitzung zugestellt werden. | 1.000 Conversations inkl. | 1.000 Conversations inkl. | 1.000 Conversations inkl. |
BUSINESS   |   | PRO   | |
All ChatWerk inboxes contain:
Messenger widget
A chat window on your own website? We provide you with a JavaScript code that you can integrate easily and without limits.
Answer wizard
Customize your automatic response assistant for the welcome message, opt-out and during / outside of opening hours.
Team player
Each team member receives their own login, so you can answer queries independently and in parallel.
Desktop, iOs and Android App
With the ChatWerk desktop or the mobile native app, you are always and everywhere informed about new customer inquiries and are 100% GDPR compliant.
Text templates
Choose a suitable text template with one click and save valuable time. The templates can be sent individually with variables.
Touchpoints
GDPR compliant entry points for your customers. No matter if link, QR code or widget – show your customers how they can chat you!
Your infrastructure is already there, but you still need more?
Inbox Flex
Grow with ChatWerk! We offer you a flexible and scalable offer, tailored to your requirements.
Unified Messaging API
You already have a front end but are looking for an uncomplicated messenger integration?
Over 25 different industries use and trust ChatWerk
Small and medium-sized businesses love us💛
I Cule
Google Reviews
Gerwin Schulze
Google Play Store
Thomas Scherschel
Google Reviews
Murilo Guimaraes
Google Reviews
ChatWerk supports charity! 
Do you take care of people, animals, plants? Or about the air, the sea or the climate?
We support NGOs, educational institutions and pastoral care. Because we think that every project that makes our life and our planet more livable should receive support. Everyone can do that, according to their possibilities.
ChatWerk would like to enable you to communicate with Messenger. You are even closer to supporters, sponsors, helpers and partners. And of course, they can also be reached quickly and easily for those affected. To support your work, Chatwerk offers special conditions.
Our team looks forward to yours News ->
frequently asked questions
What are the terms of the contract?
Our products can be canceled monthly or booked with a discount in an annual contract.
Are there any additional charges for incoming messages?
In principle no.
A number of contacts per month is included per product package. If this number is exceeded, another 100 contacts can be booked quickly and easily for 10 € or switched to a larger package.
With 1000 contacts / month included, you can be contacted proactively by 1000 different contacts per month. These included contacts are very generous for SMEs.
How many users can log into the ChatWerk inbox?
In principle, an infinite number.
There is a number of included users per product package, for example 3 users in the WhatsApp package can work on a ChatWerk inbox at the same time. If you have several employees who need access and their own login, you can book the additional employees for a small monthly price.
Can I cancel my contract on a monthly basis?
Yes, provided that a monthly terminable contract has been concluded.
How do I integrate another CRM system?
You don’t have a hubspot, but Pipedrive or etc. No problem, we are open to integrations and you can do that too Unified API use and integrate directly.
