Package prices plus VAT, plus one-time setup fee; this corresponds to the one-time booked monthly or annual package price.
All plans in comparison
BUSINESS | PRO | COMFORT | ||
WEBCHAT AND MESSAGING | ||||
Webchat | contain | contain | contain | contain |
Simple Bot | for webchat included | for webchat included | for webchat included | for webchat included |
Touchpoints | Unlimited DSGVO compliant touchpoints | Unlimited DSGVO compliant touchpoints | Unlimited DSGVO compliant touchpoints | Unlimited DSGVO compliant touchpoints |
Text templates | predefined and individual text templates | predefined and individual text templates | predefined and individual text templates | predefined and individual text templates |
Google Rating Template | Free Google Rating Text Template | Free Google Rating Text Template | Free Google Rating Text Template | Free Google Rating Text Template |
Standard Messenger | incl. 2 messengers, more can be added: choose from Telegram, FB Messenger, Google Business Messages or Instagram | incl. 2 messengers, more can be added: choose from Telegram, FB Messenger, Google Business Messages or Instagram | All messengers: Telegram, FB Messenger, Google Business Messages or Instagram | |
1 WhatsApp Business Number | 1 WhatsApp Business Number | 1 WhatsApp Business Number | ||
WhatsApp Templates | incl. shipping 50 WhatsApp templates | incl. shipping 50 WhatsApp templates | incl. shipping 500 WhatsApp templates | |
ACCOUNT | ||||
Users | 1 User | 3 Users | 3 Users | 100 Users |
Per additional user | 11 € | 11 € | 11 € | 5 € |
Monthly Active Contacts | 300 | 1000 | 1000 | 5.000 |
Support | E-Mail und Messenger Support: Monday - Friday 9 am - 5pm | E-Mail und Messenger Support: Monday - Friday 9 am - 5pm | E-Mail und Messenger Support: Monday - Friday 9 am - 5pm | E-Mail und Messenger Support: Monday - Friday 9 am - 5pm |
Premium Support | continuous telephone or video support (1h / month) | |||
Employee training | Welcome Guide | Welcome Guide | Welcome Guide | 2 phone calls with onboarding specialists, 30 min each (e.g., channel activation, employee training, chat basics) |
TOP FEATURES | ||||
Locations | more location 29 € | more location 59 € | additional location from 29 € | more location from 10 € |
CRM Integration | Hubspot Integration | |||
Employee notes |  | | | |
Contact management | | | | |
Labels/Attribute | | | | |
Message History | Access and download the entire message history | Access and download the entire message history | Access and download the entire message history | Access and download the entire message history |
Touchpoint Generator | | | | |
Chat Management | | | | |
Data privacy | automatic linking of your privacy policy in widget and welcome message | automatic linking of your privacy policy in widget and welcome message | automatic linking of your privacy policy in widget and welcome message | automatic linking of your privacy policy in widget and welcome message |
Data deletion | Automated end customer flow on request | Automated end customer flow on request | Automated end customer flow on request | Automated end customer flow on request |
min. contract period | 1 Month | 1 Month | 1 Month | 1 Month |
BUSINESS   |   | PRO   | COMFORT   | |
If you're still not sure, try it for free!
All ChatWerk Inboxes include:
Messenger Widget
A chat window on your own website? We provide you with a JavaScript code that you can integrate easily and without limits.
Answer wizard
Customize your automatic answer assistant for the welcome message, opt-out and during / outside of opening hours.
Team Player
Each team member receives their own login, so you can answer queries independently and in parallel.
iOs and Android app
With the native ChatWerk app you stay informed about new customer inquiries anytime and anywhere and the whole thing is GDPR compliant.
Text templates
Choose a suitable text template with one click and save valuable time. The templates can be sent individually with variables.
Touchpoints
GDPR compliant entry points for your customers. No matter if link, QR code or widget – show your customers how they can chat you!
Your infrastructure is already there, but you still need more?
Inbox Flex
Grow with ChatWerk! We offer you a flexible and scalable service, tailored to your needs.
Unified Messaging API
Already have a frontend but looking for a straightforward Messenger integration?
Trusted by
Small businesses and midsize companies love us ?
I Cule
Google Reviews
Gerwin Schulze
Google Play Store
Thomas Scherschel
Google Reviews
Murilo Guimaraes
Google Reviews
ChatWerk supports charity! 
Do you care about people, animals, plants? Or about the air, the sea or the climate?
We support NGOs, educational institutions and pastoral care. Because we think that every project that makes our life and our planet more worth living should be supported. Everyone can do this, according to their possibilities.
ChatWerk would like to make messenger communication possible for you. This way you are even closer to supporters, sponsors, helpers, partners. And of course you can be reached quickly and easily by those affected. To support your work Chatwerk offers special conditions.
Our team is looking forward to your message ->
FAQ
What are the terms of the contract?
Our products can be canceled monthly or booked with a discount in an annual contract.
Are there any additional charges for incoming messages?
In principle no.
A number of contacts per month is included per product package. If this number is exceeded, another 100 contacts can be booked quickly and easily for 10 € or switched to a larger package.
With 1000 contacts / month included, you can be proactively contacted by 1000 different contacts per month. These included contacts are very generous for SMEs.
How many users can log into the ChatWerk inbox?
In principle, an infinite number.
There is a number of included users per product package, e.g. 3 users in the WhatsApp package can work on a ChatWerk inbox at the same time. If you have several employees who need access and their own login, you can book the additional employees for a small monthly price.
Can I cancel my contract on a monthly basis?
Yes, provided that a monthly terminable contract has been concluded.
How do I integrate another CRM system?
You don’t have a hubspot, but Pipedrive or etc. No problem, we are open to integrations and you can also use the Unified API use and integrate directly..
ChatWerk the super chat for SME's
ChatWerk knows what Userlike
ChatWerk, messaging for everyone Franz and Hans
With ChatWerk you bring LiveChat into your company
