Suitable packages for companies of all sizes
Prices plus VAT, plus One-time setup fee; according to the booked monthly or annual package price
Expand your basic package
Additional employee access
Users are already included free of charge for all plans, simply book additional employee positions in the product
5 € / Month
Adittional WhatsApp Account
Multiple numbers are included in Premium and Enterprise
Manage multiple inboxes separately. Book additional numbers to your existing numbers.
45 € / Month
Premium employee training
included in Enterprise
Book the 90-minute chat professional workshop now. The workshop is tailored to you and your use case.
199 € once
Chatbot & Automations
Workflows, chatbots, campaigns, you can book any automation with us and install it yourself via API.
Chatbot Manager
included in all packages
The conversation starter, which welcomes your customers, forwards them to frequently requested processes or even pre-qualifies them, is included in every package.
for free
Custom Chatbot
The chatbot manager is not enough for you? Then let our team set up a tailored chatbot for you. We price transparently based on complexity, €59 per level.
59 € / level
API-Access
included in all packages
With us, API access is free for all customers. We would be happy if you integrated ChatWerk into your own system landscape.
for free
Campaigns and Workflows API
Set up your own messenger campaigns and individual chatbots via our API. Our team will be happy to support you.
for 59 € / Month
WhatsApp Newsletter
Send messenger newsletters with the Campaign Manager, with unlimited reach and unlimited number of campaigns.
10% Service-Fee adittionaly to Meta fees
59 € / Month
ChatWerk Agency Service
Don’t have time for content plans and campaigns? We do it for you!
from 750 € / Month
Transparent and fair consumption costs 💸
With us you don’t have to buy range packages. We only charge for what you have used: meta fees plus. 10% Service-Fee per messages Get an overview of your personal costs using our calculator.
3000+ companies from 50 different industries trust ChatWerk
Compare the functions of the plans now
Allgemeine Paketvorteile |  |  |  |  |
Zentrale Inbox im gebündelten Posteingang kommen alle deine Nachrichten zentral an und |  | | | |
Messenger Die Messenger die mit deinem Posteingang verknüpft werden können. | WhatsApp, Facebook Messenger, Instagram, Telegram | WhatsApp, Facebook Messenger, Instagram, Telegram | WhatsApp, Facebook Messenger, Instagram, Telegram | |
WhatsApp AccountsAnzahl der inkl. WhatsApp Nummern, die du in deinem Paket nutzen kannst. Du kannst jederzeit weitere dazu buchen. | 1 | 1 | 3 | 5 |
MitarbeiterzugängeZusätzliche Mitarbeiter kosten 5 €. | 3 | 10 | 30 | 50 |
Chatbot ManagerDer Chatbot Manager verfügt über eine einfache Message mit drei Button-Optionen die zu einfachen | | | | |
Premium ChatbotUnser Service Team unterstützt dich gern bei der Erstellung eines individuellen Chatbots. |
|
|
| 1 Premium Chatbot / jährl. inkl. |
AnalyticsBehalte die KPI’s deines Posteingangs stehts im Blick, egal ob Anzahl der Chats oder sogar die Distribution von Human vs. Automated Interactions. | | | | |
Zapier-IntegrationAutomatisiere dein CRM oder deine App mit ChatWerk-Daten. | | | | |
API ZugangBei uns ist der API Zugang für alle Kunden gratis. | | | | |
WhatsApp Newsletter Erstelle einfache Kampagnen auf allen Messengern. Versende Newsletter |
|
| | |
Campaign Messenger Die Messenger über die du deine Kampagnen einzeln oder gesammelt versenden kannst. | WhatsApp, Facebook Messenger, Instagram, Telegram | WhatsApp, Facebook Messenger, Instagram, Telegram | WhatsApp, Facebook Messenger, Instagram, Telegram | |
Premium CampaignUnser Service Team unterstützt dich gern bei der Erstellung komplexer Kampagnen. |
|
|
| 1 Custom Campaign / jährl. inkl. |
Persönliches OnboardingJeder Kunde wird bei uns persönlich in einem 30 Minuten Videocall geonboarded. | | | | |
Premium MitarbeiterschulungIn 90 Minuten schulen wir dein Team auf die ChatWerk Platform ein und erarbeiten die richtige Strategie für euren konkreten Use Case. |
|
|
| |
Campaigns and Conversations | ||||
Vom Kunden initiierteVom Kunden initiierte Unterhaltungen sind Chats, die deine Kunden mit deinem | Kostenlos | |||
Vom Unternehmen initiiertVom Unternehmen initiierte Unterhaltungen sind Chats. Jede Conversation kostet Meta-Gebühren zzgl. 10% Service-Fee, | Meta-Gebühren zzgl. 10% Service-Fee | |||
Inkludierte ReichweiteDie maximale Reichweite deiner Kampagnen ist bei uns stets unbegrenzt. | unbegrenzt | unbegrenzt | unbegrenzt | unbegrenzt |
Opt-in ManagementDer Marketing Opt-in steuert die DSGVO-konforme Versendung deiner Kampagnen. | | | | |
Campaign KPI’sAnalysiere die Ergebnisse deiner Messenger Kampagnen. |
|
| | |
Weitere Features | ||||
WebchatDer Webchat ist ein Widget für deine Webseite, auf dem deine Kunden im Live-Chat mit dir schreiben, | | | | |
CRM IntegrationNutze unsere Hubspot-Integration. | | | | |
TextvorlagenWiederkehrende Texte lassen sich als einfache, personalisierte oder mit Buttons angereicherte Textvorlage in der Inbox erstellen und schnell versenden. | | | | |
Notizen im ChatErstelle Kommentare direkt zu einer Message oder generell, damit du und Team transparent Informationen austauschen und protokollieren könnt. | | | | |
Nachrichten LabelsLabels helfen dabei, Kunden nach Typen zu sortieren und Kampagnensegmente zu erstellen. | | | | |
DownloadZugriff und Download des gesamten Nachrichtenverlaufs. | | | | |
Touchpoint Generator Kreiere einen DSGVO-konformen Link der deine Kunden direkt in deinen Chat bringt. | | | | |
Kontaktverwaltung Nutze die Kontaktliste, um zu filtern, Opt-in Status zu überprüfen oder anzupassen und im Bulk Labels für Kampagnen zu vergeben. | | | | |
Mobile App Nachrichten von Unterwegs lesen und beantworten, mit unserer mobile App auf iOS und Android. | | | | |
Desktop App Nutze den vollen Produktumfang nativ auf der Desktop App. | | | | |
Verzeichnisintegration Teilweise Integration auf GelbeSeiten, das Örtliche und Telefonbuch vorhanden. 850.000+ Einträge. | | | | |
Chat-Support | E-Mail und Messenger Support: Montag - Freitag 9 bis 17 Uhr | |||
Customer Success ManagerEin persönlicher Ansprechpartner, der für dich und dein Team verfügbar ist. | | | | |
DatenschutzAutomatische Verlinkung deiner Datenschutzrichtlinien | | | | |
 |  |  |  | |
ChatWerk supports organizations that strive for solutions for people, animals, plants, air, sea and climate to make our lives and our planet more livable.
Questions and Answers
If you don't find answers to your questions here, feel free to write to us in the web chat or book a free demo appointment.
What is ChatWerk?
Chatwerk brings together all the chats from your favorite messengers in one place. Manage all your customers’ requests, use labels, collaborate with your team and organize as you see fit.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Are chatbot builders associated with additional costs?
Our bot manager and appointment bot are included free of charge.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
For whom is the ChatWerk inbox suitable?
Regardless of whether you are a sole trader, work for a startup or run a medium-sized company with dozens of branches: We have the right solution so that you can communicate efficiently with your customers via Messenger.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
What are the terms of the contract?
Our products can be canceled monthly or booked with a discount in an annual contract.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Are there any additional charges for incoming messages?
In principle no.
A number of contacts per month is included per product package. If this number is exceeded, another 100 contacts can be booked quickly and easily for 10 € or switched to a larger package.
With 1000 contacts / month included, you can be contacted proactively by 1000 different contacts per month. These included contacts are very generous for SMEs.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Which “plan” with Focus WhatsApp Business would be suitable?
The starter plan is monthly in an annual contract for €69 or can be canceled monthly for €85/month. You save up to 20% if you pay in advance annually.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
How many users can register on the ChatWerk Inbox?
In principle, an infinite number.
There is a number of included users per product package, e.g. 3 users in the WhatsApp package can work on one ChatWerk inbox at the same time. If you have several employees who need access and their own login, you can book the additional employees for a small monthly price.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Can I cancel my contract on a monthly basis?
Yes, provided that a monthly terminable contract has been concluded.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
How do I integrate another CRM system?
You don’t have Hubspot, but Pipedrive or etc. No problem, we are open to integrations and you can also use the Unified API and integrate it directly.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Which messengers are available?
Webchat, Telegram, WhatsApp Business, Facebook Messenger, Instagram
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Are autoresponse messages included in the 1000 free chats?
In all packages the messages are unlimited. So if the customer writes and the autoresponder responds, costs arise. Not for all messages within 24 hours afterwards. However, you can contact the customers again using a text template so that the window is opened again. This is only not possible with web chat.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Which telephone numbers can be used?
Landline or mobile numbers can be used.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
Where are the messages stored?
Founded and hosted in Germany. Names, addresses or chat content are sensitive data that are stored on end-to-end encrypted servers in Frankfurt-DE.
No contact data can be read from phone books, as the software is cloud-based and works separately from private telephones.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
How can I activate WhatsApp newsletters and other add-ons?
WhatsApp newsletters and other additional features can be added to the packages when you complete your registration.
You need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information
more FAQs
Book a live free Demo!
Simply fill out the form below and our team will get in touch with you as soon as possible.
All benefits at a glance
- Evergreen DSGVO-konform
- Working in a team made easy
- All Messengers in one inbox
- individually and tailored to your company
- versatile
- works with any system
You are currently viewing a placeholder content from Facebook. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
More InformationYou need to load content from reCAPTCHA to submit the form. Please note that doing so will share data with third-party providers.
More Information