Unified Messaging by ChatWerk

WhatsApp, Instagram, Facebook Messenger and more for your company

ChatWerk's Unified Messaging API is the perfect bridge between your company and customers.: all requests from any messenger can be received and sent in real time. Benefit from our simple integration solution and use every CRM and bot service. By bundling all relevant messengers, the Unified Messaging API represents a universal solution for chat communication in everyday work.

100% GDPR compliant, via cloud or on-premises.
30+ different businesses trust ChatWerk
Call a Pizza
John Reed
Pro Optik

The ultimate unification of your messengers.

This is exactly what Unified Messaging is all about: bringing together different communication options on one platform.

The Unified Messaging API is a tool to send messages to all supported messengers via an API call. The Unified API translates it into the respective messenger and sends it to the final recipient. And accordingly also in the other direction.

So it’s just a matter of passing messages in both directions. No data is stored and no administration of any kind takes place. This would then have to take place on the customer side in the software.

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Unified Messenger: Send and receive messages in one platform

Get your API access Our ChatWerk Unified Messaging API allows you to take full advantage of your favorite messengers in your everyday work. To keep your options open and build long-lasting relationships with your customers, we are constantly expanding our portfolio.

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Unified Messaging

Features that make a difference

WhatsApp API: immer DSGVO-konform

Data protection with Unified Messaging

The ChatWerk Unified Messaging API ensures you 100% GDPR compliance. Hosted in Germany, it meets all data backup requirements, including secure 256 eBit encryption and daily data backup.
This Unified Messenger solution does not store any data, but works as a data road between end users and any connected customer servers.

All messengers provided, such as WhatsApp Business API, are GDPR compliant as they are provided by a certified WhatsApp Solution Provider (BSP). These comply with all GDPR requirements.

Access for your DEV team

The Unified Messaging API is built by developers for developers.
Allow your DEV team to inject the API into your system and extend it if you want.
Book a demo now

Benefits of the Unified Messaging API

Benefits for your dev team
  • automated message process
  • individual integration into systems and operations
  • one integration instead of multiple messengers
Benefits for your company
  • your data 100% DSGVO compliant
  • save time: from planning to the first message
  • a variety of integrations and automations possible
Benefits for your customers
  • additional contact possibilities
  • access and information around the clock
  • known messengers

Become part of a new world

The Unified Messaging API opens up a whole new world of possibilities and opportunities for you and your company.

Some inspiration? Check out some of our use cases.


Process orders automatically, whether shoes, pizza, pre-orders in wine shops or other retailers. Simple and 100% GDPR compliant.

Chatbot systems

Benefit from automated conversations through intelligent chatbots and use the many possibilities that different messengers offer you.

Multi level marketing

Are you responsible for a large distribution network that already has existing communication systems? No problem, add Messenger to your system and see what's possible for your business. Always GDPR-compliant, of course.

Discover the possibilities

The ChatWerk Unified Messaging API is tailored to your needs and extensible at any time

Bring all your messaging service together:

  • All premium messengers: WhatsApp Business API
  • All standard messengers: Facebook Messenger, Telegram, Instagram API, Google Business Messages, Webchat
  • Available as Inbox API and API-only
  • Unlimited Facebook accounts
  • Unlimited Google Business accounts
  • WhatsApp number quantity by arrangement
  • Monthly support included
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Expand your customer communication with all your favorite messengers!

Get a walkthrough into our Unified API solution for free. Talk to our ChatWerk team and find out how your business can take off with Messenger.