Messenger for building trade
Fast customer service
One out of 3 customer inquiries remains unanswered. Never miss inquiries again with the ChatWerk inbox, speed up your sales process and advise your customers as needed via the messenger of their choice.
All messengers in one system for your team
With the Inbox, ChatWerk offers an all-in-one messenger solution for you and your team. Manage your customer service from the comfort of your office or mobile, simplify the application process or announce special discount campaigns - all via the messenger of your choice.
Switch to messengers
89% of Germans want to chat with companies via Messenger
Extremely high accessibility
97% higher open rate with messenger
WhatsApp remains popular
70% of German customers use WhatsApp every day (58 million)
ChatWerk has your back
The ChatWerk inbox is set up in a few minutes in compliance with data protection regulations, teamwork and individualisation.
You can also use your inbox for:
One look at your inbox
In our all-in-one messenger app you can choose from all common chat providers and put together your own messenger mix
Opening rates of more than 90% and higher conversion rates than e-mail, only the Messenger newsletter can do that.
Product updates, reminder service or "30-day challenge" - with the WhatsApp and Messenger newsletter, companies can get closer to their customers than ever before. Establishing new customer relationships, expanding and maintaining existing ones, all this is possible with the Messenger newsletters and ChatWerk.
The Hubspot ChatWerk integration is a powerful tool for businesses looking to improve their customer support. With this integration, you can see which contacts you've chatted with in ChatWerk and how many chats your team has replied to across all channels.
Thanks to chatbots, your customers can chat with you 24/7 without you having to react.
With our Bot Manager you can pre-sort the first topics of the customers and give them e.g. B. Provide links to FAQs or use our new appointment booking bot to book appointments with you independently and fully automatically.
One inbox, all channels whether anonymous web chat, WhatsApp, FB Messenger or Telegram - all customer messages run into the central inbox and are visible there.
A quick overview, not only of the last message, contact and reading status, but also of the initial source of contact.
E.g. a directory, Facebook Ad
or your own website.
The welcome message is used to directly address customers and ask them to be patient or to directly ask for the exact request so that the agents can respond accordingly. The mandatory opt-out notice is also included.
You can define your opening hours in your ChatWerk inbox. These will then correspond to the times when you and your team are available. You can also create autoresponders that send messages both during and outside opening hours.
You can send and receive various media in your chat via your inbox. These include videos, audio messages, pictures and documents. You can also use emojis to personalise your messages and give them a unique touch.
Find out about the possible formats and sizes of your media files in our Help Centre and be prepared for anything!
In chats such as WhatsApp, there is a predefined time window for replying (24 hours). When this window expires, you can send messages to your clients via text templates and encourage them to re-enter the chat or ask for feedback. ChatWerk offers you a large list of text templates and allows you to create and submit your own individual text templates.
Labelss can be used to add properties defined by you to the respective contact. These can be, for example, different concerns or classifications such as new customer, existing customer and the like. If you also create attributes for the team members working on the chat, working in the team becomes even easier and clearer. Using the filter functions, you can search all chats according to your attributes and thus always keep an overview.