Enjoy full flexibility and a wide range of services.
Organize all locations through the umbrella organization.
The umbrella organization serves as the control center for all locations and has all messengers, including WhatsApp. The 100 included accesses can be distributed to the various locations with individual authorizations via the umbrella organization.
20 locations with standard messengers included.
In the Location Plus package, all 20 locations included can use Google Business Messages, web chat including Meisterbot, Facebook Messenger, Telegram and, from November, Instagram. WhatsApp can be booked individually for each location at a reduced price.
Make full use of the included services.
Two personal on-boarding calls of 30 minutes each are included in each package. You also have one hour of phone and video support every month. Our support can also be contacted via e-mail and our support inbox Mon - Fri 9 a.m. - 5 p.m.
Locations, messengers, contacts? Book everything you need in addition.
Complete your Location Plus package with everything you need. Add additional access, messengers, locations, contacts and templates. Book workshops and training courses to get yourself and your team fit for Messenger.
The Location Plus Package.
€ 449 / month *
Each package has an umbrella organization and 20 locations included. Included are:
* € 449 per month with an annual subscription. Can be canceled every 12 months.
The Location Plus package costs € 495 with a monthly subscription and can be canceled on a monthly basis.
Do you need more? No problem.
Per umbrella organisation | Per location | From the 21st location | From the 51st location | |
ADDITIONAL BOOKINGS MONTHLY | ||||
Further location including Standard messenger & WhatsApp | 49 € | 49 € | 49 € | 49 € |
Another Standard messenger | 10 € | 10 € | 10 € | 5 € |
WhatsApp number for locations | included | 39 € | 39 € | 29 € |
50 More WhatsApp Templates | 5 € | 5 € | 5 € | 5 € |
Additional user from 100 employees | 5 € | 5 € | 5 € | 5 € |
1000 more contacts | 10 € | 10 € | 10 € | 10 € |
ADDITIONAL BOOKINGS SERVICE & ADVICE | ||||
Staff training | s. Workshop overview | |||
Support | E-mail and Messenger Support | E-mail and Messenger Support | E-mail and Messenger Support | E-mail and Messenger Support |
Premium Support (pro h.) | 150 € | 150 € | 150 € | 150 € |
Support Call (30 Min.) | 75 € | 75 € | 75 € | 75 € |
TOP FEATURES | ||||
CRM Integration | On request | |||
Staff notes |  | | | |
Contact management | | | | |
Labels/Labels | | | | |
Message history | Access and download the entire message history | Access and download the entire message history | Access and download the entire message history | |
Touchpoint Generator | | | | |
Chat Management | | | | |
Data protection | Automatic linking of your privacy policy in widget and welcome message | Automatic linking of your privacy policy in widget and welcome message | Automatic linking of your privacy policy in widget and welcome message | |
Data deletion | Automated end customer flow on request | Automated end customer flow on request | Automated end customer flow on request | |
Workshops
Expand your knowledge and create skills
Benefit from the ChatWerk Inbox features at every location
Opening rates of more than 90% and higher conversion rates than e-mail, only the Messenger newsletter can do that.
Product updates, reminder service or "30-day challenge" - with the WhatsApp and Messenger newsletter, companies can get closer to their customers than ever before. Establishing new customer relationships, expanding and maintaining existing ones, all this is possible with the Messenger newsletters and ChatWerk.
The Hubspot ChatWerk integration is a powerful tool for businesses looking to improve their customer support. With this integration, you can see which contacts you've chatted with in ChatWerk and how many chats your team has replied to across all channels.
Thanks to chatbots, your customers can chat with you 24/7 without you having to react.
With our Bot Manager you can pre-sort the first topics of the customers and give them e.g. B. Provide links to FAQs or use our new appointment booking bot to book appointments with you independently and fully automatically.
One inbox, all channels whether anonymous web chat, WhatsApp, FB Messenger or Telegram - all customer messages run into the central inbox and are visible there.
A quick overview, not only of the last message, contact and reading status, but also of the initial source of contact.
E.g. a directory, Facebook Ad
or your own website.
The welcome message is used to directly address customers and ask them to be patient or to directly ask for the exact request so that the agents can respond accordingly. The mandatory opt-out notice is also included.
You can define your opening hours in your ChatWerk inbox. These will then correspond to the times when you and your team are available. You can also create autoresponders that send messages both during and outside opening hours.
You can send and receive various media in your chat via your inbox. These include videos, audio messages, pictures and documents. You can also use emojis to personalise your messages and give them a unique touch.
Find out about the possible formats and sizes of your media files in our Help Centre and be prepared for anything!
In chats such as WhatsApp, there is a predefined time window for replying (24 hours). When this window expires, you can send messages to your clients via text templates and encourage them to re-enter the chat or ask for feedback. ChatWerk offers you a large list of text templates and allows you to create and submit your own individual text templates.
Labelss can be used to add properties defined by you to the respective contact. These can be, for example, different concerns or classifications such as new customer, existing customer and the like. If you also create attributes for the team members working on the chat, working in the team becomes even easier and clearer. Using the filter functions, you can search all chats according to your attributes and thus always keep an overview.
Your webchat widget can be easily adapted to your branding step by step in our generator. Also define how it should open the chat. Finally, your personalised webchat widget can be integrated into the website using Javascript code.
Erweitere deine Kundenkommunikation mit all deinen Lieblings-Messengern!
Sprich mit unserem ChatWerk Team und finde heraus, wie dein Unternehmen mit Messenger durchstarten kann.
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