Start by increasing conversions on your website by up to 40%
For many, the web chat is a channel on every homepage. With the ChatWerk Webchat you can not only offer your customers messenger services, but also chat with them live via your website. Use it for lead qualification and email inquiries or use it with autoresponders like the messenger.
that make your customer communication even easier.
A quick overview, not only of the last message, contact and reading status, but also of the initial source of contact.
E.g. a directory, Facebook Ad
or your own website.
One inbox, all channels whether anonymous web chat, WhatsApp, FB Messenger or Telegram - all customer messages run into the central inbox and are visible there.
The welcome message is used to directly address customers and ask them to be patient or to directly ask for the exact request so that the agents can respond accordingly. The mandatory opt-out notice is also included.
You can define your opening hours in your ChatWerk Inbox. These will then correspond to the times when you and your team are available. You can also create autoresponders that send messages both during and outside opening hours.
Chat + Media
You can send and receive various media in your chat via your inbox. These include videos, audio messages, pictures and documents. You can also use emojis to personalise your messages and give them a unique touch.
Find out about the possible formats and sizes of your media files in our Help Centre and be prepared for anything!
In chats such as WhatsApp, there is a predefined time window for replying (24 hours). When this window expires, you can send messages to your clients via text templates and encourage them to re-enter the chat or ask for feedback. ChatWerk offers you a large list of text templates and allows you to create and submit your own individual text templates.
Attributes can be used to add properties defined by you to the respective contact. These can be, for example, different concerns or classifications such as new customer, existing customer and the like. If you also create attributes for the team members working on the chat, working in the team becomes even easier and clearer. Using the filter functions, you can search all chats according to your attributes and thus always keep an overview.
Webchat Widget Generator
Use your ChatWerk when, where and how you like it: desktop, laptop, table or smartphone app